Hi Everybody,

First of all I want to apologize for the intermittent down time we had a few hours ago, we're responding to all your emails and want to thank you for bearing with us. As to what happened, we made a network wide change (to improve the speed and, ironically, the stability of our services) that (clearly) did not go as planned, we expected a few minutes of downtime at most but experienced a combined total of quite a bit more. The change was easy to implement but we were experiencing hugely unreliable communication between servers when implemented. After much frustration and work we decided to revert the change and everything is work fine again.

I'd also like to apologize for the lack of real time communication with our users, since this change affected ALL of the servers we were unable to inform you of what was going on. Next time we make a network change like this we will phase it in if possible so as to minimize disturbances should we experience inconsistent behavior like we did today.

Thanks for your patience, and look for some new products very soon!