Stats Dashboard Graphs Not Updating?
We've identified a very unique and rare bug on some users stats dashboards, where the historical charts we're displaying the same data and not updating (all other stats were working fine). This was due to an edge case where the data was being generated once and not on subsequent requests due to accidentally long cache times.
The issue has been fixed going forward, however some (extremely few) users may still see their charts not updating, in that case please contact us and let us know your stats page URL so we can get things fixed up for you right away.
The issue has been fixed going forward, however some (extremely few) users may still see their charts not updating, in that case please contact us and let us know your stats page URL so we can get things fixed up for you right away.
Getting Unexpectedly Redirected to our Site?
We've had reports from a few users that when they try to browse the Internet, they constantly get redirected to our site.
This is not something we are doing.
This is due to a piece of malware on your system (typically a rogue Firefox or Chrome extension) that is using our services in a way that we do not allow or approve of. Our terms of service only allow our services to be used with the code supplied from our website with a website only and not within any other applications, such as a browser extension.
We do offer two official browser extensions, one for Chrome and one for Firefox, neither of which will ever redirect you when installed and used, they simply report the number of users on your sites without you needing to visit the stats pages.
How to fix: You simply need to disable browser extensions you have recently installed, they will not be called whos.amung.us, we have seen some masquerade as an Adobe Flash update or YouTube plugin or similar. You may also wish to run a malware scanner on your computer such as SpyBot Search & Destroy, or AVG - both of which offer free solutions.
If you have any problems, please contact us with as much information as possible (including the exact URL you are being redirected to) and we'll work with you to track down what is happening.
You can rest assured that none of our widgets or services can reveal any personal information about you whatsoever, it is just not information we have or will ever have. All of our widgets when installed on your site will act normally and will *never* redirect your users.
This is not something we are doing.
This is due to a piece of malware on your system (typically a rogue Firefox or Chrome extension) that is using our services in a way that we do not allow or approve of. Our terms of service only allow our services to be used with the code supplied from our website with a website only and not within any other applications, such as a browser extension.
We do offer two official browser extensions, one for Chrome and one for Firefox, neither of which will ever redirect you when installed and used, they simply report the number of users on your sites without you needing to visit the stats pages.
How to fix: You simply need to disable browser extensions you have recently installed, they will not be called whos.amung.us, we have seen some masquerade as an Adobe Flash update or YouTube plugin or similar. You may also wish to run a malware scanner on your computer such as SpyBot Search & Destroy, or AVG - both of which offer free solutions.
If you have any problems, please contact us with as much information as possible (including the exact URL you are being redirected to) and we'll work with you to track down what is happening.
You can rest assured that none of our widgets or services can reveal any personal information about you whatsoever, it is just not information we have or will ever have. All of our widgets when installed on your site will act normally and will *never* redirect your users.
Pro Errors
Currently working to resolve the problem, will update here and on twitter...
Update: things are stabilizing and the affected users should be able to login to their control panels now.
Update: things are stabilizing and the affected users should be able to login to their control panels now.
Tumblr Issue - Fixed
We had some Tumblr user reports of the stats pages not opening when they clicked on the widget(s) installed on their sites.
As soon as we learned of this we investigated and sure enough there was a problem with certain Tumblr blogs (and a couple other cases). We've made a change that addresses this, so now users who's stats pages wouldn't open before should work as expected.
If you have a Tumblr blog and want to use our widgets on it, there is a step by step installation guide on our help pages.
Don't forget, we're always here to help our users, feel free to contact us any time!
As soon as we learned of this we investigated and sure enough there was a problem with certain Tumblr blogs (and a couple other cases). We've made a change that addresses this, so now users who's stats pages wouldn't open before should work as expected.
If you have a Tumblr blog and want to use our widgets on it, there is a step by step installation guide on our help pages.
Don't forget, we're always here to help our users, feel free to contact us any time!
Special Pro Pricing for Charities & Non-Profits
Are you a charity or non-profit organization trying to make this world a better place?
If so, we'd like to help you out! We're happy to announce that we are now offering special pricing on our Pro accounts to registered charities and non-profit organizations! All you have to do is contact us with your tax-id (for US organizations) or other supporting documentation to prove your non-profit standing and we'll get you up and running!
If so, we'd like to help you out! We're happy to announce that we are now offering special pricing on our Pro accounts to registered charities and non-profit organizations! All you have to do is contact us with your tax-id (for US organizations) or other supporting documentation to prove your non-profit standing and we'll get you up and running!
