What do you need help with?

Please select a category below relating to your question.

General Questions

• What do your widgets do?
• Do I have to register?
• Are your widgets free to use?
• Do I have to put the HTML code on every page?
• What is the site key?
• Can I change or delete my personal key?
• I have lost my old HTML code. Can you recover it for me?
• Will I lose my stats if I change hosting companies?
• What if I have a really big website, with millions of page views? Do you impose limits?
• What is the Firefox extension? What browsers does it work with?

Installation Instructions

• How do I add a widget to my blog? (Blogger, Wordpress, etc)
• How do I add a widget to my social profile? (MySpace, Facebook, Live Spaces, etc)
• How do I integrate a widget with my phpBB forum? (for forum owners)
• How do I track a single forum post? Is there BBcode for the widget? (for forum users)
• How do I install and configure the Firefox extension?

The Original Widget

• What does the number on the widget mean?
• How do you count people who are on my site?
• Can I customize the colors on the widget?
• What happens when someone clicks on this widget?
• How do I add a widget to my website?

The Maps Widget

• So what are maps exactly?
• How do I get started?
• What if I already have a classic widget?
• What do the icons on the bottom of the big map mean?
• Does it work on Wordpress or other blogging platforms?
• The map doesn't show me in the city which I am in now.

Understanding Your Stats Pages

• What is shown on the dashboard page?
• What do the numbers and urls mean on the "Who's" page?
• What is the difference between flashing and solid points on my map?
• What is the graphs page all about?
• What does "Unknown" mean in the list? Why is there no URL?

Pro Help

• General Pro Questions
  • What is Pro?
  • So what does Pro offer?
  • Do I have to have a visible widget on my site to use Pro?
  • Do you have any SSL (HTTPS) compatible widgets?
  • What does Pro cost?
  • Do I need a host that allows Javascript?
  • How do I get started?
• The Pro Control Panel
  • What is in the Pro control panel?
  • What are the menu options in the control panel?
  • Why is there an announcement sections?
  • What should I use the comments form for?
• The Pro Stats Pages
  • What is in the Pro stats pages?
  • Can I make my stats pages private?
  • Can I change the dashboard layout to view my favorite stats?
  • What about white label stats pages, or custom colors?
• Steps to getting started with Pro

If you don't see an answer to your question above, please send us an email.