Getting Unexpectedly Redirected to our Site?

October 29, 2012 Christopher
We've had reports from a few users that when they try to browse the Internet, they constantly get redirected to our site.

This is not something we are doing.

This is due to a piece of malware on your system (typically a rogue Firefox or Chrome extension) that is using our services in a way that we do not allow or approve of. Our terms of service only allow our services to be used with the code supplied from our website with a website only and not within any other applications, such as a browser extension.

We do offer two official browser extensions, one for Chrome and one for Firefox, neither of which will ever redirect you when installed and used, they simply report the number of users on your sites without you needing to visit the stats pages.

How to fix: You simply need to disable browser extensions you have recently installed, they will not be called, we have seen some masquerade as an Adobe Flash update or YouTube plugin or similar. You may also wish to run a malware scanner on your computer such as SpyBot Search & Destroy, or AVG - both of which offer free solutions.

If you have any problems, please contact us with as much information as possible (including the exact URL you are being redirected to) and we'll work with you to track down what is happening.

You can rest assured that none of our widgets or services can reveal any personal information about you whatsoever, it is just not information we have or will ever have. All of our widgets when installed on your site will act normally and will *never* redirect your users.